We have been finding that some people have been clicking PREVIEW and thinking that they compelted their order. In fact, you MUST click Complete Order for the star dedication to be completed. To check and see if this is the issue you are running into, please go to YourStarForever.com/my-account and check. If you used an 8 digit voucher code it should still work, please go to YourStarForever.com/dailydeal.